How to train truck drivers on new software
Let’s face it: technology is crucial - for you as well as for your fleet of truck drivers. It helps you go paperless, establish accountability and moves work at a fast clip.
But, you cannot expect them to be tech savvy right off the bat without providing an adequate and an effective software training. Your truck drivers have long working hours, unexpected layovers, increasing detention time, pressure in delivering the goods on time, and most importantly- the majority of them are nearing retirement. They do not have the time or patience to grasp and learn the new features of the software all by themselves. So, your priority #1 will be to train them on new software, before you decide for a full roll-out.
We’re sharing some proven strategies for software training that have helped our customers train over 25k+ employees. Use the same for your truck drivers -
Build on existing knowledge
Compare your new software with something your driver already has a knowledge about. It makes it easier for your drivers to comprehend. For instance, you can use their knowledge of navigating across blocks to that of in a software. So they tend to think, navigating through software is as similar as driving through highways or across blocks.
Tell them why they need it before getting into the details
Before launching right into the mechanics of the software, help them understand how the software will be beneficial to them and to their manager. If you’re introducing your drivers to a critical event-reporting software, start off by showing the other accidents or breakdowns that have been reported by the truckers. Once they see how the managers can easily access the information and were able to help the truckers at the right time or compensate later, they’ll be more patient with the process to training.
Keep your language simple
Tech speak is becoming a part of everyday language. When training your truck drivers, be mindful of the words you use. They might be unfamiliar with many tech related terms. Use simple words that describes what you want to say. Avoid jargons like you avoid safety violations.
Watch your pace
It becomes critical to remind yourself not to move too quickly when introducing the software to your drivers. Pause between each step to give them a moment to process what they’ve just learned. If you’re not sure whether or not you are rushing, ask your drivers how they are feeling about the pace.
Repeat the key concepts
The sheer volume of new information they are taking in can easily scare your drivers learning the software for the first time. Going over the key concepts and repeating it will make them easier to remember and will reinforce the most important takeaways.
Make time to ask questions at regular intervals
Before you get on with a new concept, build regular time to ask questions. Some may hesitate to ask questions. You can avoid such situation by pausing at specific moments where questions are expected. This will make them feel comfortable. It will also help you understand on what concepts you should spend extra time on.
Encourage active practice of new technology skills
While you’re watching one of your truckers struggling to navigate through the software, you might be tempted to help them right away. By doing so, you might save time in short run, but in the long run, you will not yield good learning results. Ensure your truckers take an active role as they learn to use the new software so they can become accustomed even to its tactile nuances.
The big question: Execution
It’s important to empower drivers in a way that makes them feel prepared and comfortable handling the unexpected situation. Just forcing new software is not a solution.
Everyday over 25,000 frontline employees keep themselves abreast of new app releases, and quickly learn to navigate complex flows of new software introduced by their employers - on Noticeboard
Companies communicate the importance of software, relate key concepts, impart knowledge through structured visual lessons and prove learning outcomes.
Try Noticeboard to witness it for yourself. You share the content and we make the training effective and outcome-driven for you. We have a strong content team that will work with you to create mobile-friendly, high quality visual content - specifically suited for your organisation.