3 ways to inculcate vehicle maintenance habits in your staff
Drivers are most productive when they are engaged. They report to work much more happier than others, and lift up everyone’s spirits.
Having a majority of employees attuned to this mindset is most ideal. However, it’s not reflective of the current conditions.
According to Gallup’s State of the Global Workplace report 2017, 85% of the employees are not engaged at work. This ‘quite a big number’ certainly has consequences accounting to approximately $7 trillion, as the productivity is lost.
Out of 85%, 15% are actively disengaged, while 67% are “not engaged”.
This 67% of the workforce is what we target while designing an engagement model.
And thus, throughout this article, we shall be talking about this 67%. Who are they, what are they, and how you can inculcate regularity and motivation in them in following maintenance procedures.
Inculcate commitment through employee engagement
Josh is a truck driver. He loves to drive and enjoys his job. He is one of the many in the 67% of employee workforce.
Now, what more do we know about Josh?
He is a regular employee, and delivers his duties responsibly. However, falls back sometimes and needs someone to tell him that he is on the right track, and is doing great. He needs some sort of motivation.
This motivation is where the objective of our engagement program lies. Here are some ways to keep those motivation levels high:
1. Taking off the mental block in reporting breakdowns and filing inspection reports
It is important to make it easier for drivers to report breakdowns and conduct inspections. The mental barrier around reporting a piece of bad news to the maintenance team needs to be removed.
For this, find a way to allow for information flow, with processes that do not stress the driver.
Additionally, ensure that the maintenance team receives reports real-time and in the right format. This is important - you should ensure that there is no unnecessary back-and-forth with the driver. The easier the process is, the easier the compliance becomes.
2. Conducting polls and quizzes
Regular surveys and collection of responses from the employees is important not just for the sake of getting a feedback for your further proceedings and programs, but also because it makes the employees feel important, and connected. The more significant they feel, the more likely they are to listen to you or participate and strive to work better.
The first image is that of a simple survey. The second is a quiz.
Both, if used well can be used to prop up both motivation levels as well as ego.
3. Reporting an issue:
To report an issue, concern or suggestion - provide drivers with a safe space to report a problem. For this, the team should instantly resolve the issue with one tap or response - Why? The faster the feedback is, the higher the obligation to do well in their job.
Now that we understand the objective behind the features, they can be easily leveraged to impart regularity for vehicle maintenance.
In summary - You can use polls/quizzes on a regular basis to enquire whether drivers have completed their regular maintenance checks. You need to ease the process of logging not-so-pleasant experiences (breakdowns, accidents) and provide a safe space to log their concerns.
What we also need to understand is that, a nudge is important for the employees till the time they understand the importance of the job and develop a habit for it. Once the habit is inculcated, you won’t have to keep nudging them regularly.
Drive a strong rewards and recognition program
According to a research by Lee Waters in Psychology, gratitude within organizations, is the most accurate predictor of job satisfaction.
It is not surprising that a simple ‘thanks’ can drive immense amount of productivity in the biggest organizations across the globe. In fact, as Mike Robbins revealed in his talk at TEDxBellevue, a staggering 64% of recently departed workers as of November 2013 said that ‘no gratitude’ was the main reason they quit their jobs.
Now, how do you make sure that such gratitude becomes a part of your employee engagement process effectively? Here are a few ideas:
1. Making incentives public
While incentives is mostly a part of any organizational program now, it is important that it is made public, and shared in a positive light. Set some standards of accomplishment for employees, and reward them on the basis of it, and make sure other employees notice. Simple.
2. Celebrate birthdays and anniversaries
NEVER FORGET BIRTHDAYS AND ANNIVERSARIES. Wish them. Just do it.
With automation, you can ensure that a birthday celebration never slips out of their minds. While this is not directly related to maintenance it does indirectly lead to positive perception of the company.
3. Appreciate whenever you get the chance
If you ever find an employee doing something cool, grab the opportunity and appreciate him/her.
Put out a message as simple as: “Hey Josh! It was great the way you were helping out the new driver with technicalities. Good Job!”
It will take a few seconds of your time to convey this, but could mean the world to the employee. People are bound to work better if they get appreciated timely for the extra little efforts that they put into it.
4. Regularly share performance scorecards
With reports that helps them understand their own strengths, weaknesses - you’re clearly giving out the message that you’re watching and the policies needs adhering.
Include regular maintenance checklist as a part of the performance evaluation criteria, so you can set up the feedback loop.
Providing benefits to them on the basis of performance scores is another effective way. Read about non-monetary rewards and recognition strategies here
What will the drivers lose by not doing a pre-trip inspection?
The answer to questions such as these should come with an incentive/penalty that is relevant to the driver.
Communicating this aspect, defining the consequence of not doing something is crucial. Before ruling out any policy be sure to have a management buy in on your incentive structure and have the message come from the top.
This will make the vehicular maintenance process mainstay - a win-win for both you and the drivers.
Hope you found this article useful. If you’re using other methods to improve driver compliance, do comment below and share the knowledge!